Your privacy matters to us. Upkeep Property Maintenance is committed to being transparent about how we handle your personal information. We do not sell your data to third parties.
1. Information We Collect
When you interact with Upkeep Property Maintenance — through our website, contact form, phone, or email — we may collect the following types of information:
- Contact information: Your name, phone number, email address, and property address when you submit a quote request or contact us.
- Property information: Details about your rental property or portfolio, including unit count, location, and maintenance needs.
- Communication records: Records of emails, texts, and other communications between you and our team.
- Usage data: Standard website analytics including pages visited, time on site, browser type, and referring URLs. This data is collected in aggregate and does not identify you personally.
2. How We Use Your Information
We use the information we collect solely to provide, improve, and communicate about our services:
- To respond to quote requests and inquiries
- To schedule and coordinate maintenance services
- To send invoices and service updates
- To send our newsletter or service announcements (you may unsubscribe at any time)
- To improve our website and customer experience
- To comply with applicable legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers: We share necessary contact and property information with our licensed contractors to fulfill work orders. Contractors are bound by confidentiality obligations.
- Legal compliance: We may disclose information if required by law, court order, or government authority.
- Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Contact and service records are generally retained for a minimum of 7 years for accounting and legal compliance purposes. You may request deletion of your information by contacting us directly.
5. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You may disable cookies through your browser settings, though some features of the website may not function properly as a result. We do not use tracking technologies for targeted advertising.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information (subject to legal retention requirements)
- The right to opt out of marketing communications at any time
To exercise any of these rights, please contact us at [email protected].
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Email: [email protected]
- Phone: 615-979-6260
- Service Area: Middle Tennessee